Mid-Senior Systems Administrator (CPT Hybrid)
- Johannesburg, Gauteng Cape Town, Western Cape
- Permanent
- Full-time
- Review and attend to support tickets assigned.
- Ensure support tickets are updated with ticket progress.
- Ensure tickets are completed timeously and in their entirety.
- Ensure a summary of work done or resolution of the ticket is always listed on the ticket.
- Assist clients as best you can or escalate to the Escalation Team if you are not able to assist.
- Effectively troubleshoot software/hardware issues that arise.
- Constantly communicate with the client to manage their expectations.
- Liaise with third party vendors when required.
- Self-learn and research into topics and problems you are not familiar with.
- Keep up to date with the latest technology and possible technology that can be used.
- Propose any new enhancements to the client's assigned vCIO to help improve the client's IT journey and experience.
- Matric pass.
- Networking + Certification.
- A+ Hardware Certification.
- MCSE / MCSA Equivalent.
- 5+ Years experience in a technical support as well as MSP environment, Server, and Network support.
- Sound understanding of:
- DNS/DHCP/Active Directory
- Network Concepts and Network Security Best practice Knowledge
- Configuring Routers, managed switches, wireless access points and other network devices
- Windows Server 2012 - Current
- Hyper-V
- Office 365 and Google Apps Configuration
- Editing CNAME, TXT and MX records
- Adequate understanding of:
- TCP/IP and Subnets
- Cloud environment i.e MS Azure and third-party cloud infrastructure
- Basic Mikrotik configuration
- General Firewall Knowledge such as Rule priorities and Port Forwarding
- Excellent problem-solving skills backed by solid technical knowledge.
- Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Excellent organisational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
- A versatile and service-oriented mind-set.
- Great communication skills.
- Understands the importance of documentation.
- Attention to detail, but also has good memory recall.
- Open to learn, but also willing to teach.