Sales Manager
iX Online (Pty) Ltd
- Westville, KwaZulu-Natal
- Permanent
- Full-time
- Lead, coach, and mentor the sales team to achieve individual and collective targets.
- Conduct weekly sales meetings with structured agendas, documented outcomes, and clear communication to executive leadership.
- Perform monthly 1:1 performance reviews with each team member, documenting targets, progress, and development plans.
- Approve commission schedules and ensure accuracy in performance-based compensation.
- Provide ongoing training and capability development.
- Oversee daily sales activities with tight control and departmental alignment.
- Manage and monitor the sales pipeline including active OEM engagement and client retention analysis.
- Take ownership of key client meetings, particularly at senior executive and OEM levels.
- Develop and document robust sales processes to ensure consistency and scalability.
- Ensure strict adherence to standard products, pricing structures, and approved contracts.
- Create sales strategies aligned with business goals and communicate effectively at executive level.
- Identify new business opportunities through systematic market analysis.
- Analyze market trends and competitor insights to inform strategic decision-making.
- Collaborate effectively with marketing, operations, finance, and other internal departments.
- Gather systematic client feedback on pitches, satisfaction levels, concerns, and market requirements.
- Drive consistent achievement of KPIs and revenue targets.
- Provide regular, structured reporting on sales performance, pipeline status, and strategic initiatives.
- Investigate client departures and implement retention strategies.
- Handle escalated client complaints and OEM communications.
- Achievement of revenue targets and KPI performance
- Team performance improvement and retention
- Pipeline growth and conversion rates
- Client satisfaction and retention metrics
- Quality and timeliness of strategic reporting
- Adherence to pricing and process standards
- Cross-departmental collaboration effectiveness
- Grade 12/School Leaving Certificate (essential).
- Sales/Marketing qualification (essential).
- 7-10 years sales experience with minimum 3 years in leadership/management role.
- Proven track record of consistently meeting/exceeding sales targets.
- Experience managing and coaching high-performing sales teams.
- Online marketing industry experience (website design/development, PPC, SEO, banner advertising, reputation management, ad creation) - highly advantageous.
- Motor industry experience (essential).
- Strong leadership and people management capabilities.
- Excellent communication, negotiation, and interpersonal skills.
- Strategic thinking with ability to translate goals into actionable plans.
- Strong self-management and organizational abilities.
- Problem-solving orientation with results focus.
- Excellent command of written and spoken English.
- Fair command of written and spoken Afrikaans.
- Valid driver's license and own vehicle (essential).
- Own laptop and reliable internet connection (essential).
- Be based in the KZN province (essential).
- Regular travel is required for client meetings, market development, and team management.