Are you passionate about bringing our brand to life in the digital world? Do you thrive on guiding conversations, leading a team, and making every customer interaction count? We’re looking for a Community Manager to do just that — balancing strategy and operations to create memorable, on-brand moments across social media, WhatsApp, email, and more.What you’ll own:-Lead and coach our omni-channel team to respond with empathy, speed, and our unique brand voice.-Manage customer conversations across platforms like Hello Peter, Google My Business, and messaging apps — resolving issues and sparking positive community engagement.-Ensure every interaction reflects our values and emotional connection goals.-Drive performance by tracking response times, resolution rates, and customer satisfaction metrics.-Use insights from the community to influence brand and customer experience strategies.-Champion tools and processes that help the team work smarter and deliver WOW experiences.What you bring:-3–5 years’ experience in community management or omni-channel engagement, preferably in regulated sectors like insurance or financial services.-Proven ability to lead and develop digital teams.-Exceptional written communication with a knack for tone and empathy.-Familiarity with AI support tools, CSAT, NPS, and digital sentiment analysis.-A customer-first mindset, integrity, and collaborative spirit.Who you are:-Calm under pressure, solution-oriented, and a strong relationship builder.-Curious and proactive, always looking for ways to improve how we connect with customers.-Digitally savvy across platforms and confident interpreting customer and brand health data.-Committed to upholding our brand trust and delivering meaningful customer experiences.
