Service Delivery Manager
- Cape Town, Western Cape
- Permanent
- Full-time
Cape Town - Western Cape - South AfricaService Delivery ManagerLocation: Century City, Cape Town (Onsite)Salary: R840 000 R1 140 000 CTC per yearBenefits: Medical aid contributionTravel: USA trips 24 times per yearWere looking for a seasoned Service Delivery Manager to lead the delivery of IT services for global clients in the mining and construction industries. This role is hands-on, client-facing, and central to keeping critical infrastructure and services running smoothly.What youll do
- Oversee delivery of IT services across cloud and on-prem environments (VMWare, Kubernetes, Cisco, UBNT, Nokia NDAC).
- Ensure all services consistently meet SLA requirements.
- Manage incident, problem, change, and release processes.
- Act as the go-to contact for clients, handling escalations and building strong relationships.
- Monitor service performance, produce regular reports, and drive continuous improvement.
- Attend client meetings, present SLA reports, and manage expectations.
- Lead and mentor a team of around 10 service delivery professionals.
- Support recruitment and training within the service team.
- 8+ years experience in service delivery management.
- Proven track record managing SLAs and leading teams.
- A bachelors degree in IT, Engineering, or similar.
- Strong client engagement and stakeholder management skills.
- A sharp eye for detail and the ability to see both the big picture and the small but important gaps.