IT, Network and Cybersecurity Support Technician

• Provide day-to-day IT support to clients, including desktop support, application troubleshooting, and network configuration.
• Set up and maintain firewalls, routers, switches, and wireless networks.
• Support email systems, including setup and troubleshooting of email protocols (SPF, DKIM, DMARC).
• Assist with vulnerability scans and support the documentation and follow-up of findings.
• Contribute to cloud platform support (e.g., Microsoft 365), including backups, user management, and basic security settings.
• Respond to client support requests via phone, email, or chat with professionalism and a solution-focused mindset.
• Participate in client meetings and team discussions to support technical needs and deliverables.
• Maintain accurate records and documentation of IT incidents, resolutions, and project work.
• Follow company processes and policies, ensuring excellent service delivery and client satisfaction.

• 3-5 years of general IT support experience, with strong hands-on knowledge across hardware, software, and networking.
• Proven troubleshooting skills in desktop support, networking, and basic server environments.
• Working knowledge of cybersecurity concepts (e.g., firewalls, email security, antivirus tools).
• Experience with Microsoft 365, Windows environments, and basic cloud support.
• Exposure to or interest in tools such as vulnerability scanners, backup systems, and remote monitoring tools.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks, prioritise, and work under pressure.
• Strong documentation and organisational skills.

• Eager to help - you enjoy solving problems and adding value.
• Go-getter - you take initiative and don't wait to be told what to do.
• Driven - you're committed to improving your skills and delivering great results.
• Good with people - you build trust and communicate clearly with clients and teammates.
• Team player - you thrive in a collaborative environment and want to contribute to a shared mission.

• Be part of a friendly, innovative team that values personal and professional growth.
• Gain hands-on exposure to modern IT, cloud, and cybersecurity technologies.
• Clear career path into more specialised roles (cybersecurity, cloud engineering, compliance).
• Ongoing support, mentorship, and learning opportunities.

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