Desk-Based Account Manager: SMB

Sandton, Johannesburg
Permanent
Full-time

30 days ago

The Desk Based Account Manager is responsible for seeking, establishing and maintaining strong, long-term relationships with new and existing SMB customers and for positioning iStore Business as the Apple partner of choice and ultimately drive Revenue and Device Growth for iStore Business.Minimum qualifications and key competencies

Matric
Relevant Tertiary Education or Relevant work experience
Good industry and product knowledge
Proactive and self-motivated
Ability to negotiate with Business Owners / C-Level Executives
Value Based Selling Skills

Experience required for the role

Min 4 years Direct Sales or account management experience in the Technology / ICT / Telecoms Industry.
Min 2 years B2B sales experience
Excellent solution selling, relationship, and administrative skills.
Experience and knowledge in business-to-business. (B2B) sales including negotiating and securing B2B deals.

Key Performance AreasSales:

Identifying and acquiring new SMB customers to understand their technology requirements, and solutions to meet their unique business goals.
Upsell & cross-sell to existing SMB customers via base campaigns
Achieve monthly & quarterly unit sales and revenue targets across MacBooks, iPads and iPhones.
Manage an efficient sales pipeline and ensure pipeline conversion. Lead Management:
Ensure efficient management of sales processes, increase lead to opportunity and opportunity to sale conversion rates and manage customer updates and feedback Account Management:
Managing new and existing SMB accounts, telephonically and via email, while ensuring their satisfaction with our products & services and identifying opportunities for upselling or cross-selling.
Providing expert advice to any existing and new SMB customers.
Implement own Lead generation campaigns

Customer Relationship Management

Ensure regular communication and meetings with existing SMB base & potential SMB customers.
Nurturing and growing relationships with SMB customers, acting as a point of contact for any issues or queries, and addressing concerns promptly, fostering trust and loyalty.

Reporting & Analytics

Maintaining accurate records, tracking performance metrics on existing accounts and SMB sales including but not limited to sales forecasts, pipeline, lead management reports, etc.
Update Salesforce timeously with lead and opportunity status
Monthly and Quarterly Sales Performance review presentations.

Processes & Operational Management

Manage the internal processes end-to-end that are part of the delivery chain for the customer to ensure exceptional customer experience. Strategic Project Management
Work collaboratively on strategic projects to drive sales & revenue growth for SMB.

Core Group

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