Customer Success Analyst (Dutch-Speaking) – Market related salary – Cape Town, South Africa

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  • Cape Town, Western Cape
  • Permanent
  • Full-time
  • 13 days ago
Customer Success Analyst (Dutch-Speaking)Are you ready to shape the future of the energy sector? Thrive in a fast-paced, dynamic environment? Your journey starts here!Come aboard a innovative team leading the charge in energy transformation. Our client is redefining EV fleet and battery storage solutions, empowering businesses to embrace sustainability. Dive into a purpose-driven company committed to driving towards a net-zero future.The Role: As a Customer Success Analyst fluent in Dutch, you’ll play a pivotal role in ensuring the seamless operation of EV charging infrastructure. Your responsibilities will include:
  • Vigilantly monitoring EV charging systems to uphold peak performance.
  • Delivering top-tier technical support via calls, guiding depot personnel through remote troubleshooting.
  • Conducting remote diagnostics and leveraging problem-solving skills to swiftly address issues.
  • Collaborating with third-line support teams to tackle complex challenges.
  • Coordinating reactive maintenance with service partners, overseeing on-site activities.
  • Maintaining meticulous ticket management for accurate documentation.
Skills & Experience: We’re seeking candidates with the following qualifications:
  • Fluency in Dutch (a must!)
  • A tertiary degree in a relevant field.
  • Previous experience in technical support, preferably within engineering.
  • A passion for technology and a knack for quick learning.
  • Stellar communication, customer service, and interpersonal skills.
  • Resourcefulness, creativity, and problem-solving prowess.
  • Impeccable attention to detail and a drive for excellence.
  • Familiarity with ticketing software like Zendesk, and monitoring platforms such as Grafana or Zabbix.
Location: Immerse yourself in vibrant Cape Town, experiencing the best of both worlds with our hybrid work setup.Ready to Make an Impact? If you’re prepared to join a company dedicated to making a difference, we want you on our team! Apply now and be part of our mission to accelerate renewable energy adoption, steering towards a greener, more sustainable future.

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