Dutch speaking Customer Care Advisor – Market related salary – Cape Town, South Africa
Language Recruiters
- Cape Town, Western Cape
- Permanent
- Full-time
- Provide professional responses across Live Chat, Email & Phone channels, focusing on safer gambling and customer support
- Recognize potential risks and signs of harm to members, utilizing internal controls and making risk-based decisions promptly
- Deliver outstanding customer experiences while maintaining compliance and efficiency standards
- Stay composed under pressure, switch tasks seamlessly, and communicate promptly and clearly
- Multitask effectively between customer interactions, listening attentively to uncover their underlying needs
- Address conflicts or complaints with a commercial mindset and identify opportunities for upselling and cross-selling
- Keep abreast of company products, services, and policies to provide accurate information to customers
- Collaborate with other departments to ensure customer satisfaction and contribute to process and product improvements through customer contact classification
- Proficiency in English & Dutch, with strong verbal and written communication skills
- Exceptional listening and interpersonal abilities
- Proficient in investigative techniques, risk analysis, and decisive decision-making
- Effective problem-solving and critical thinking capabilities
- Strong IT skills and adept at written communication
- Demonstrated flexibility, drive, and a keen desire for success