Medical Receptionist
- Cape Town, Western Cape
- Permanent
- Full-time
Hours: Morning to afternoon
Employment Type: Full-time4:00 PM 12:00 AM (midnight) South Africa time (SAST)Job Overview:We are looking for a reliable and friendly Medical Receptionist & Patient Support Associate to assist during Chicago business hours. This is a remote position that involves supporting our front desk team by answering patient calls, providing information about our medical center, enrolling new patients, scheduling appointments, and handling basic billing inquiries. When call volume is low, the role will also involve making outbound calls for wellness visit reminders and similar tasks.Key Responsibilities:Answer incoming patient calls and provide courteous, accurate informationAssist new patients with enrollment and account setupSchedule, reschedule, or cancel appointments as requestedTake detailed messages for medical and administrative staffMake outbound calls to remind patients to book annual wellness visits or follow-upsRespond to simple billing questions or direct patients to the appropriate contactMaintain accurate and up-to-date records in our systemPreferred Qualifications:Prior experience as a medical receptionist or in healthcare admin (preferred but not required)Familiarity with medical scheduling and/or basic billing termsExcellent phone etiquette and communication skillsStrong attention to detail and organizational skillsTech-savvy and able to work comfortably with scheduling software and EMRs (Electronic Medical Records)Able to work independently and remain productive when call volume is lowRequirements:Must be available to work morning through afternoon (Chicago time zone)Reliable internet connection and own computer or laptopQuiet, professional remote workspacePrevious experience in a patient-facing or customer support role is an advantage