Group Travel Consultant

Cape Town, Western Cape
R40,000 per month
Permanent
Full-time

2 months ago

Job Title: Groups Operations Consultant

Location: Pinelands, Cape Town
Salary: R40 000 per month

Are you ready to bring extraordinary travel experiences to life?A leading luxury travel company is seeking a highly organised and service-driven Groups Operations Consultant to join their Cape Town-based team at Bateleur House. This role plays a vital part in the planning and seamless delivery of tailor-made land tours and group experiences across Southern and East Africa.This is a unique opportunity to work in a fast-paced, high-performance environment where service excellence, attention to detail, and a passion for meaningful travel are non-negotiable. You will be part of a team that goes beyond expectations to create unforgettable journeys that reflect care for people, wildlife, and the planet.Key Responsibilities:

Coordinate and manage land-based tour programmes, events, and group travel experiences
Support the preparation and administration of travel files, ensuring accuracy and compliance at all times
Travel with groups as required, providing on-site support and coordination
Collaborate with Reservations and Operations Managers to ensure commercial viability of travel files and alignment with company standards
Maintain excellent relationships with suppliers and ensure service level agreements are upheld
Assist the finance team by monitoring payments, supporting collections, and flagging potential risks
Ensure all confirmed travel services are accurately documented and kept up to date
Prepare travel documentation and operating schedules, ensuring timely delivery
Stay informed of country-specific travel restrictions and ensure group compliance
Proactively contribute ideas to improve guest experience, operations, and customer service
Handle complaints professionally and ensure they are resolved in a timely and appropriate manner
Remain available for emergency situations and liaise directly with clients and management when necessary
Support management with special projects and additional operational duties as assigned

Requirements and Experience:

A minimum of four to five years of inbound tour consulting experience is essential
Comprehensive knowledge of the tourism industry, including destination management, travel industry channels, and current travel trends
A strong understanding of South Africa, as well as Southern and East African destinations
Experience with crisis management procedures and emergency response protocols
Familiarity with financial management, including budgeting and margin monitoring
Strong computer skills, including proficiency in Microsoft Excel, Microsoft Teams, Microsoft Word, and travel systems such as Tourplan and WETU (preferred)

Skills and Attributes:

Excellent time management and administrative skills
High level of accuracy and attention to detail
Ability to work well under pressure and manage multiple priorities simultaneously
Strong communication skills, both verbal and written
Negotiation skills and the ability to make sound commercial decisions
A proactive, adaptable, and solutions-oriented mindset
Ability to think clearly in high-pressure or emergency situations
Strong interpersonal skills and the ability to work effectively within a team
A passion for service excellence and crafting memorable guest experiences

Personal Qualities:

Detail-focused and highly organised
Enthusiastic, with a high energy level
Flexible and resilient in a fast-paced, evolving environment
Comfortable with both routine and high-pressure tasks
Creative thinker with a problem-solving attitude
Committed to sustainable and meaningful travel

The Legends Agency

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