Social Media Host

Cape Town, Western Cape
Permanent
Full-time

11 days ago

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.Who we areWe’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.Who we’re looking forWe’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.Why we need youWe’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Social Media Host, you’ll be supporting the delivery of high-quality service within the contact centre covering, but not limited to, engaging with our customers through Social Media Platforms, reviewing customer feedback via Feedback platforms such as Trustpilot and App Stores as well as being responsible for ensuring video content uploaded to the website is appropriate and in line with the Betway Brand Tone of voice. This will help us excel at providing world class service to stay ahead of the game.What you’ll be doingAs part of your role, your responsibilities will include:Providing world-class customer service by responding to customer queries via our social media and feedback platformsModerate videos posted by customers to ensure they adhere to the business quality assurance standards on the Betway Clips PlatformProcessing and resolving incoming and outgoing contacts in a multimedia environmentProcessing pertinent information into relevant databasesCompletion of tasks assigned during shiftCustomer relationship building and management as well as cross selling products and servicesProblem solving tasks during shiftHandling and taking full responsibility for customer related queriesExcellent time management and adherence to schedulePerforming extra tasks given by managers / shift supervisors as requiredThis job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.Essential skills you’ll bring to the tableThe necessary skills that we require for this role include:Clear and concise verbal and written communication skillsThe ability to handle complex interactions clearly and effectivelyExperience working collaboratively in cross-functional teams, with a focus on achieving shared goalsExceptional attention to detail, ensuring high standards of quality in all interactionsAbility to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situationsMatric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience requiredMust be available to work 24/7 shiftsMust have reliable transportDesirable skills you’ve got up your sleeveIt would be great if you also have some of the following skills:In-depth knowledge of sports betting markets, including odds calculation, betting types and market trendsPrevious experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulationsFamiliarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standardsExperience in developing and executing customer retention strategiesExpertise in managing multiple customer contacts simultaneously.Our values are non-negotiablesOur culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are:AdaptabilityOwnership and accountabilityInitiating actionResilienceTeam orientationIntegrityInnovationWhat you’ll get backWe offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.Competitive RemunerationFree Daily MealsFree Massages On-siteFree On-Site GymGroup Life CoverFuneral Fund BenefitFinancial Services AssistanceCurro School Fees BenefitIncome Continuation BenefitLeadership TrainingReferral BonusMedical Aid SubsidyFree Sleep CoachingOn-site BaristaRetirement Annuity SubsidyTeam buildingsBe part of that Superclass feeling.At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.Game on!*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.*Shortlisted candidates may need to complete an assessment.This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.Should you not hear from us within 2 weeks, please deem your application as unsuccessful.The perfect place to work, play and grow!

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