Billing & Collections Specialist
Incubeta
- Cape Town, Western Cape
- Contract
- Full-time
- Responsible for issuing invoices within the accounting system for the South Africa, Australia and Singapore Markets;
- Issuing invoices in line with Incubeta standards and according to month end deadlines;
- Supporting Account Managers with billing queries;
- Responding to billing queries from customers;
- Ensuring the accuracy and timeliness of internal rebilling;
- Issuing credit notes / re-issuing invoices as required;
- Issuing customer statements;
- Supporting global billing projects and ad hoc reporting as required;
- Supporting as required in the cash collections process;
- Building rapport with customers and account managers;
- Regularly reviewing ageing reports to identify payment risks;
- Engaging in weekly meetings with local management to discuss ageing profiles;
- Logging promises to pay to support cash flow projections;
- Escalating concerns over customer debt collection;
- Monitoring customer payments in line with payment plans where agreed;
- Accurately recording cash receipts against invoices in the accounting system (cash application);
- Processing any FX write-offs;
- Supporting WHT requirements (i.e. requesting tax residency certificates & remittances from customers);
- Investigating irregularities;
- Control account reconciliation;
- Clearing unallocated cash on a timely basis.
- Provide any necessary inputs into monthly statutory returns;
- Supporting the audit teams with queries & providing requested documentation;.
- Experience within accounts receivable or billing functions;
- Relevant degree/diploma preferred;
- Computer literacy including experience of accounting software packages;
- Good knowledge of accounting procedures and principles;
- Proficient with email and spreadsheets.
- The ability to communicate with peers, account managers and customers;
- Customer focused, ensuring the best service is delivered at all times;
- Accuracy and attention to detail;
- A mindset for continuous improvement;
- Confidentiality;
- Good team interaction with a willingness to help and support others;
- Deadline-oriented with the ability to plan, prioritise and manage work, demonstrating a sense of urgency when appropriate;
- Open to adopting new processes and technologies;
- Ability to act and operate independently with minimal daily direction from manager to accomplish objectives.
Please take note that if you do not receive a response within 2 weeks of applying, you should consider your application as unsuccessful.