Client Coordinator, Operations
- Johannesburg, Gauteng
- Permanent
- Full-time
Minimum five years’ experience within a customer service environment
Understanding of accounting processes and procedures
Strong oral and written communication skills
Ability to work under pressure and meet targets and deadlines
Able to work effectively in a complicated environment with minimal management guidance/supervision
Good analytical and problem solving ability
Technical understandingKey Responsibilities:Customer SLA Adherence
Support engagement with all external stakeholders (i.e.: vendors) to ensure successful operations of the identified cash products and solutions through adherence of customer/vendor agreements
Support the addressing of any escalated queries and identified trends where SLA has been breached by vendor
Implement initiatives in accordance with the mandate together with other identifiable value adding activities within the allocated time frame
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