Junior Key Accounts Management consultant
- Midrand, Johannesburg
- Contract
- Full-time
- Key Account Liaising:
- Serve as the primary point of contact for assigned key accounts, maintaining strong and professional relationships.
- Communicate regularly with clients to understand their needs, provide updates, and address queries.
- Coordinate meetings, follow-ups, and check-ins to ensure client satisfaction and engagement.
- Service Delivery Administration:
- Ensure all services are delivered in alignment with the agreed Service Level Agreements (SLAs).
- Monitor project timelines and escalate delays or issues to the Senior Key Accounts Manager.
- Maintain detailed records of service delivery and client interactions.
- Contract Management:
- Assist in drafting, reviewing, and processing client contracts and agreements.
- Track contract renewals, amendments, and terminations, ensuring timely communication with clients.
- Ensure compliance with contractual obligations and organizational standards.
- Follow-ups and Issue Resolution:
- Conduct regular follow-ups with clients to confirm satisfaction and identify potential areas for improvement.
- Address and resolve client concerns promptly, escalating complex issues to senior management as needed.
- Provide status updates on outstanding issues or actions to internal stakeholders.
- Reporting and Documentation:
- Maintain accurate and up-to-date client records, including contracts, SLA documentation, and correspondence.
- Prepare reports on account performance, service delivery, and client satisfaction metrics.
- Assist in creating presentations or documents for client reviews and internal strategy sessions.
- Team Collaboration:
- Work closely with internal teams, including sales, operations, and delivery, to ensure seamless service delivery.
- Provide input on improving processes and workflows to enhance client experience.
- Education:
- Bachelor’s degree in Business Administration, Management, or a related field (preferred but not mandatory).
- 1–3 years of experience in key account management, service delivery, or client relationship management.
- Exposure to the IT or software applications industry is highly desirable.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM tools.
- Familiarity with SLA frameworks and service delivery processes.
- Basic understanding of contractual terms and conditions.