People Services HR Team Lead

Cape Town, Western Cape
R20,000-25,000 per month
Permanent
Full-time

12 hours ago

People Services HR Team LeadLead and grow a people-first HR team in a global research agencyCape Town (Office based) | Salary: R20000 -R25000 | Full-Time, Permanent | UK Hours Monday- FridayAbout Our ClientOur client is a world-leading research agency with a diverse global team across 14 countries in the UK, Europe, and APAC. Their work supports decision-making for governments, regulators, charities, and other public sector organisations by providing evidence, insights, and advisory services that shape the next generation of public policy and programmes.They pride themselves on an inclusive, people-first culture that values growth, collaboration, and impact. Joining them means becoming part of a supportive community where your leadership will directly contribute to meaningful outcomes worldwide.The Role: People Services HR Team LeadAs the People Services HR Team Lead, you will oversee a small on-the-ground team within the newly formed People Services Hub. This role combines hands-on HR administration with leadership responsibilities, ensuring smooth HR operations, accurate employee data management, and best-in-class employee lifecycle support. You will manage workloads, mentor team members, and act as the first point of escalation for complex queries, all while ensuring compliance and contributing to continuous improvement.Key Responsibilities

Manage team workload, priorities, and schedules to meet deadlines and service standards
Act as the first point of escalation for complex employee queries and issues
Onboard and upskill People Services team members, providing guidance and training
Maintain HR process documentation and drive continuous improvement initiatives
Oversee employee lifecycle administration (onboarding, offboarding, contracts, job changes, leave, performance processes)
Ensure accuracy and compliance of employee records in HRIS (SuccessFactors) and personnel files
Prepare and coordinate cyclical HR activities such as performance reviews, pay reviews, and employee surveys
Collaborate with payroll, People Partners, and Talent teams to ensure seamless operations
Monitor compliance-related tasks, mandatory training, and assist with audits
Generate HR metrics and reporting as required

About You

Proven experience as a team leader or supervisor in HR administration
Minimum 3-5 years HR experience, preferably in research, evaluations, evidence, or communications industries
Strong leadership and people management qualities with a collaborative mindset
High attention to detail, strong organisational and data management skills
Excellent written and verbal communication skills
Discretion and professionalism when handling confidential information
Familiarity with HRIS platforms (SuccessFactors experience advantageous)
Language skills in Dutch, German, or French (other European languages beneficial)
Based in Cape Town with the ability to work UK business hours
Stable career track record (no job hoppers)

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