Program Operations Manager
2U
- Cape Town, Western Cape
- Permanent
- Full-time
- Independently manage complex and high-stakes operational requests for Program Directors, Senior Directors, General Managers or University Partners. Consult with stakeholders to fully understand and analyze needs, propose solutions, and execute support. (25%)
- Intake, gather and analyze information in various systems and LMS platforms which are critical for program operations. Respond to emergent (same-day) data collection requests or other urgent needs from department leadership, university partners, and other internal and external stakeholders, with a focus on high-level, non-standard requests. (25%)
- Coordinate and prioritize project tasks to ensure delivery within the allotted budget and timeline. Act as an independent liaison with stakeholders and ensure the completion of requests. (20%)
- Maintain clear and accurate operations documents/procedures for reference purposes. Monitor, control and manage business operations compliant to standard processes and best practices (20%)
- Evaluate current operational performance in the business and assist in strategic planning for improvements by providing recommendations and process improvement plans to Senior Manager. Use data and create reports to identify problems in the operations process and resolve them in a timely manner. (10%)
- Bachelor's degree required
- 3+ years of experience directly related to the duties and responsibilities specified
- Demonstrated success managing multiple stakeholders
- Seasoned relationship skills and experience working management stakeholders
- Extraordinary organization skills, attention to detail and excellent follow through
- Ability to work with a diverse team in a fast-paced environment while balancing competing priorities
- Previous experience in direct client support
- Adaptability
- Coachability
- Ability to both initiate solutions based on a problem description and execute on pre-prescribed solutions
- Proficiency in the use of Excel, Google Suite, Power Point, Tableau, Salesorce, JIRA
Full-time, ZA benefits include:
- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery Health Medical Scheme
- 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break
#NoBackRowThe above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U's equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.