Senior Community Manager

• Develop and implement strategies to grow and engage online communities across various social media platforms.
• Creating engaging content, responding to comments and messages, fostering conversations, and building relationships with key influencers.
• Respond and escalate customer care queries to internal and client teams.

• Collaborate with the content team to develop and execute a social media content calendar that aligns with client objectives and brand guidelines.
• Overseeing the creation and scheduling of posts, stories, and other social media content.

• Monitor social media channels for brand mentions, industry trends, and competitor activity.
• Analyze social media data to identify insights and opportunities to improve campaign performance.

• Develop and implement crisis communication plans to address negative social media activity and protect client reputation.
• Team Management: Lead and mentor a team of community managers, providing guidance, support, and performance feedback.

• Track and analyze key social media metrics, such as engagement, reach, and conversions. Prepare regular reports for clients and internal stakeholders on campaign performance.

• Build and maintain strong relationships with clients, providing regular updates and proactively addressing their needs.

• 5+ Years of Digital Wizardry: You've been in the social media trenches, preferably in an agency where things move faster than a caffeinated squirrel. You've got the battle scars (and the success stories!) to prove it.
• Campaign Conqueror: You've launched campaigns that didn't just succeed, they slayed. You've got the receipts (and the ROI) to back it up.
• Wordsmith & Vibe Creator: Your writing is so good, it could make a spreadsheet go viral. You understand brand voice like it's your own secret language, and you can switch tones faster than a chameleon changes colors.
• Analytical Alchemist: You don't just look at data; you transform it into gold. You see patterns where others see pixels.
• Multi-Tasking Maestro: You can juggle more projects than a circus performer, all while keeping your cool and hitting those deadlines. Fast-paced? That's your comfort zone.
• Social Media Superfan & SA Savvy: You live and breathe social media. You're obsessed with the latest trends, platforms, and algorithms. And most importantly, you know the South African digital landscape like the back of your hand - from local memes to unique audience behaviors.

VML