Senior Packaging Consultant

• Bachelor of Commerce (B.Com), National Diploma, or a similar analytical and commercial qualification, with a focus on consumerism, business, and retail understanding
• Work experience (preferably in the plastic packaging industry)
• Experience or exposure to sales within a B2B environment
• Strong data skills, including data extraction, analysis, and evaluation (experience advantageous)
• Understanding of consumers and packaging in the plastics industry
• Solid business fundamentals and practical operational knowledge
• Knowledge of supply chain processes
• Proficiency in Microsoft Office (Word and Excel)
• Commercial understanding
• Facilitation skills
• Negotiation skills
• People management skills
• Conflict management skills
• Relationship development and maintenance skills
• Strong verbal and written communication
• Numerical and verbal reasoning skills
• Good listening skills

• Identify and engage with new and existing customers to understand their needs.
• Implement relationship-building techniques to ensure customer and contractor retention.
• Promote and market the company value proposition effectively.

• Ensure a high level of customer service is consistently maintained.
• Provide customers with detailed knowledge of the company’s products and solutions.
• Anticipate customer challenges and opportunities and implement proactive solutions.
• Handle customer complaints and queries in line with company policy
• Facilitate smooth progress and flow of customer projects.

• Complete all required administrative tasks and reports, including but not limited to:
• Daily logging of client meetings
• Weekly log sheets
• Submission and follow-up of quotes
• Weekly estimates
• CCR (Customer Complaint Report) logging and follow-up
• Review of back-orders and customer stock control
• Annual budgeting
• Pre-production and rough order submissions
• Ad hoc reporting as requested by management

• Effectively plan personal time on a daily and weekly basis.
• Set personal performance goals and create an actionable plan to achieve them.

• Conduct realistic assessments of personal strengths and areas for development and take action to address any gaps.
• Continuously develop knowledge and skills relevant to the role.
• Stay informed about industry innovations and technical advancements to support personal and company growth.
• Demonstrate teamwork, cooperation, and leadership in all professional interactions.
• Maintain high standards in product and service quality.

• Ensure your team knows where to access key information in your absence.
• Understand and uphold the company’s principles, values, and standards.
• Act as a role model through professional behavior and work ethic.
• Accept that additional tasks may be assigned by management based on operational needs.

• Monday to Thursday: 08:00 – 17:00
• Monday to Friday: 08:00 – 15:45

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