Dynamics 365 Product Manager

• A Bachelor’s degree (qualification at NQF-7 level) in Information Systems, Computer Science, Business Administration or a related field.
• Industry-recognised certification at intermediate to advanced level in Product Management and/or Business Analysis and/or Project Management is highly desirable.

• 5 - 7 years of experience in Product Management, Business Analysis or Application Ownership with at least 3 years’ relevant experience in a complex, multi-functional environment.
• At least 3 years’ Product Management experience of Dynamics 365 (D365) solutions.
• At least 3 years’ experience with Agile/Scrum delivery methodologies.
• An understanding of how organisational change management supports successful project implementation would be advantageous.

• Contribute toward the definition and communication of a clear product vision and roadmap for the Dynamics 365 platform aligned to the institution’s strategic priorities.
• Maintain an up-to-date product backlog of initiatives, features, and enhancements across all D365 modules in use (CE, F&O, HR, etc.).
• Prioritise product features and development efforts based on institutional value, business case justification, user needs, and resource availability.
• Guiding a decentralised team of project managers / leads across various lines of business
• Stakeholder Engagement & Requirements Management

• Serve as the primary point of contact between business system owners, end-users (academic and administrative), and the technical delivery team.
• Lead requirements elicitation and analysis workshops to define, refine, and validate business requirements and translate them into user stories or functional specifications.
• Champion a user-centric and data-informed approach to product development and support.
• Product Delivery Oversight

• Work with internal development teams, Microsoft implementation and integration partners to plan, monitor, and validate delivery of D365 enhancements.
• Participate in sprint planning, backlog grooming, sprint reviews, and retrospectives.
• Ensure delivery meets business expectations, technical quality standards, and aligns with solution architecture and governance frameworks.
• Governance and Change Management

• Establish and enforce product governance processes, including change control, release management, and impact assessment.
• Collaborate with IT governance, data governance, and security teams to ensure compliance with internal and external policies (e.g., POPIA).
• Actively contribute to change enablement and adoption initiatives to support staff and student success using D365 tools.
• Performance Monitoring & Continuous Improvement

• Define and monitor key product performance metrics, including usage, adoption, issue trends, and stakeholder satisfaction.
• Identify opportunities to optimise business processes through automation and smarter use of the Dynamics 365 platform.

• In-depth understanding of the Microsoft Dynamics 365 ecosystem (Sales, Marketing, F&O, HR, or equivalent modules).
• Ability to work with technical teams on solution design, integration, testing, and release management.
• Proficient with Azure DevOps or similar tools for backlog and release management.
• Knowledge of business process design and optimisation.
• Experience with Power Platform (Power BI, Power Automate, Power Apps) is beneficial.

• Strategic thinking with strong business acumen.
• Excellent communication and stakeholder management skills across technical and non-technical audiences.
• Strong sense of ownership, initiative, and follow-through.
• Ability to manage competing priorities in a dynamic, evolving institutional context.
• Problem-solving orientation with a bias for collaboration and innovation.

• A competitive, market-related salary with opportunities to earn incentive performance bonuses.
• A supportive, high-performing environment where innovation is encouraged.
• A Hybrid remote working model.
• Subsidised academic studies through Eduvos for staff, their spouse/life partner, and dependent children, after 6 months of service.

Eduvos