Operations Engineer

• You will be part of a team that is responsible for the end-to-end operation and support of a production critical component, together with customer stakeholders and external vendors

• Your tasks will include handling of incidents, general administrative duties, pro-active problem management, planning and scheduling changes in conjunction with business requirements

• You will strive to ensure excellent levels of service, guaranteeing customer satisfaction

• Adopt a continual service improvement mindset to boost the availability and resilience of our systems

• Obtain a deep understanding of the RTLS and underlying systems and processes

• Take part in 24/7 on-call rotations within the team to restore systems while maintaining SLA thresholds

• Excellent knowledge of ITIL processes (specifically Problem, Incident and Change management)

• Excellent experience in operations especially within production-critical environments

• Excellent understanding and knowledge of Service Management, specifically on an international scale

• Experience with Unix/Linux/Windows administration

• Experience with BASH, Python or PowerShell scripting

• Experience with containerized Middleware (Docker, Docker Swarm, Kubernetes)

• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

• Experience with other RTLS systems

• Networking experience, specifically TCP/IP stack, routing, firewalls

• Familiarity with “Infrastructure as Code” principles

• Practical experience with Terraform or similar tools

• Familiarity with Grafana monitoring stack or similar tools

• Experience with public cloud and hosting (AWS, Azure.)

• Excellent communication skills (verbal and written)

• Excellent interpersonal skills with the ability to communicate effectively with colleagues from all types of cultural and international backgrounds

• Ability to work both independently and within a team

• Ability to take full ownership and responsibility of assigned topics

• Highly confident, organized and structured approach to work with the ability to remain professional and diplomatic during high impact, high stress-level incidents

• Enthusiastic and willing to take up new tasks, eager to learn new topics

• Ability to effectively transfer and apply knowledge within team

• Willing and able to travel internationally (when necessary)

• Adherence to high standards of conduct and integrity

• Minimum 5+ years operations working experience

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