Agent du service client / French - Customer care Agent

• Respond to customer queries via phone, email, and chat in French and English
• Resolve customer issues efficiently, professionally, and with empathy
• Escalate complex queries to the relevant departments when necessary
• Accurately log all customer interactions in the CRM system
• Assist customers with account issues, billing inquiries, and product information
• Follow up with customers to ensure resolution and satisfaction
• Maintain up-to-date knowledge of products, services, and company policies
• Contribute to continuous improvement by providing customer feedback and identifying process inefficiencies

• Minimum 35 years of experience in a international call centre
• Fluent in French and or Spanish (native or professional level) and English
• Experience working remotely US hours
• Strong IT skills: confident using CRM systems, helpdesk platforms, and Microsoft Office Suite
• Excellent communication and problem-solving skills
• Ability to multitask, prioritize, and manage time effectively
• Customer-oriented mindset with a passion for service excellence
• South African ID or Residence or valid Refugee status Permit is essential

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