International Operations Specialist ( logistics, customer service, travel, or healthcare sectors )

Isilumko Staffing

  • Johannesburg, Gauteng
  • Permanent
  • Full-time
  • 13 hours ago
International Operations Specialist
Location: Johannesburg
Employment Type: Full-Time | Shift-Based | 24/7 OperationsBe the Calm in the Crisis. Deliver Global Assistance That Matters.Looking for a dynamic International Operations Specialist to join the Johannesburg Assistance Centre. If you thrive in high-pressure environments, have a passion for helping others, and want to be part of a global mission, this is your opportunity to make a real impact.What You'll Do:
  • Coordinate and manage medical, security, and logistical cases from start to resolution
  • Deliver empathetic, high-quality service to clients and subscribers across industries
  • Collaborate with medical and security professionals to execute complex assistance cases
  • Communicate clearly and professionally with stakeholders worldwide
  • Maintain accurate documentation and ensure seamless handovers between shifts
  • Escalate cases appropriately and ensure timely delivery of services
  • Support billing processes and cost containment efforts
  • Promote company values and contribute to continuous improvement
What You Bring:
  • 1-2 years' experience in logistics, customer service, travel, or healthcare sectors
  • Strong multitasking and prioritisation skills in fast-paced environments
  • Excellent communication and problem-solving abilities
  • Cultural sensitivity and ability to work in a multilingual, multicultural setting
  • Proficiency in Microsoft Outlook, Word, and general IT systems
  • High school diploma required; tertiary education preferred
  • Fluent in English; additional languages (e.g., French, Portuguese) are a plus
Work Schedule:
  • Flexible shift work in a 24/7 call centre environment
  • Occasional overtime based on operational needs

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