Sales Support Coordinator

• 2 to 5 years’ experience in sales support, order processing, or administrative coordination.
• National Diploma Certificate in Mechanical Engineering, Industrial Engineering, or related field.
• Preferably, formerly from a multinational or global company supplying industrial equipment.
• Proficient in Microsoft Office, particularly Excel (data manipulation and reporting).

• Strong verbal and written communication skills.
• Excellent numerical and analytical abilities.
• High attention to detail and organisational skills.
• Ability to work under pressure and meet tight deadlines.
• Self-starter with the ability to work independently and within a team.
• Professional, emotionally mature, and customer-focused.
• Adaptable, innovative, and open to change.
• Skilled in multitasking and problem-solving.
• Strong report writing capabilities.
• Drive continuous improvement and lean processes within the business unit.
• Comply with all Health and Safety standards.
• Willingness to take on evolving responsibilities in line with business growth.

• Process customer sales orders accurately and timeously.
• Track and communicate the status of customer orders with internal departments and clients.
• Update delivery dates on CRM.
• Handle incoming customer queries with professionalism and urgency.
• Coordinate customer onboarding and ensure all documentation is complete.
• Ensure compliance with EUC and Export Control requirements.
• Ensure customers receive the best quality and professional service.
• Work closely with finance to support invoicing, credit notes, and reconciliations.
• Align with finance on payment terms and credit limits.
• Coordinate with logistics to ensure on-time delivery of goods.
• Assist with stock availability checks and maintain accurate forecasting records.
• Manage export and cross-trade to other African countries, with knowledge of incoterms.
• Track backorders and delivery schedules.
• Coordinate stock movements to customers with the warehouse and branches.
• Prepare invoicing projections and forecast reports.
• Compile reports for management and perform other administrative duties.
• Provide accurate and constant feedback to management.
• Build and maintain good relationships with customers.

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