Customer Relationship Consultant – Limpopo
- Pietersburg, Limpopo Capricorn, Limpopo
- Permanent
- Full-time
Act as first-line supervisor of a team providing customer service support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times.
Deal with most complex and valuable issues.Customer Relationship Development / Prospecting
Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships.
Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.Customer Needs Clarification
Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer’s level of interest and to identify and respond to areas requiring further information or explanation.Customer Relationship Management (CRM) Data
Monitor team members’ use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate.Work Scheduling and Allocation
Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.Document Preparation
Organize and prepare complex documents using a variety of computer applications such as Microsoft Office.
Also responsible for gathering and summarizing data for special reports.Sales Opportunities Creation
Identify potential customers by obtaining information, referrals, and recommendations from existing customers.Sell Customer Propositions
Identify the products or services that best meet the customer’s stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.Operational Compliance
Develop knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.BEHAVIORAL COMPETENCIESCommunicates Effectively.
Customer Focus.
Ensures Accountability.
Plans and Aligns.
Interpersonal Savvy.
Being Resilient.
Manages Complexity.
Collaborates.
Tech Savvy.
Situational Adaptability.
Manages Conflict.SKILLSVerbal Communication.
Sales Planning and Coordination.
Account/Client Management.
Action Planning.
Planning and Organizing.
Data Collection and Analysis.
Commercial Acumen.
Customer System Operation.
Customer Service Delivery.
Customer and Market Analysis.
Numerical Skills.
Data Control.
Computer Skills.EDUCATIONGeneral Education
High School / FE College (2 A Levels).EXPERIENCEGeneral Experience
Experienced practitioner able to work unsupervised (13 months to 3 years).The post appeared first on .
Freerecruit