Junior Team Leader
Edge Executive Search Group
- Johannesburg, Gauteng
- Permanent
- Full-time
Location: Bryanston, South Africa
Type: Permanent | Telesales | Short-Term InsuranceLead the team. Drive the numbers.This is a high-energy sales leadership role for someone with strong call centre experience and a proven track record in short-term insurance. You’ll be responsible for managing a telesales team, optimising lead conversion, and building team capability in a performance-driven environment.What You’ll DoLead and manage a team of call centre sales agentsOversee lead generation and optimisation for sales performanceMonitor call quality, script adherence, and complianceTrain and mentor staff to improve objection handling and conversionTrack team talk time, login/logout patterns, and overall disciplineRun incentives and build a collaborative, results-driven team cultureIdentify areas of improvement through reports and quality monitoringCollaborate with support teams to ensure seamless sales executionWhat You BringGrade 12 / NQF 4 (Tertiary qualification or RE5 a plus)3+ years in outbound telesales with proven success6+ months’ supervisory experience in a call centre environmentKnowledge of short-term insurance products and compliance standardsStrong leadership, coaching, and performance management skillsHighly organised, resilient, and driven by targets and team successWhat Success Looks LikeHigh team performance and consistent lead conversionEngaged, accountable team with low error rates and high script adherenceSales growth through strong leadership, training, and supportA positive, customer-centric culture that lives the company values