Automotive Aftersales Trainer – OEM – Gauteng, Midrand

• Develop and deliver OEM-specific training programs focused on aftersales operations, including service processes, parts management, customer service, and warranty handling
• Train dealership staff on new products, vehicle technologies, service techniques, and aftersales tools/systems (e.g., OEM diagnostic equipment, parts catalogue systems)
• Provide hands-on and classroom training to technicians, service advisors, parts managers, and warranty administrators, ensuring technical competency and customer service excellence

• Ensure all training programs meet OEM guidelines and industry standards
• Conduct regular assessments and audits of dealership aftersales operations to ensure compliance with OEM quality standards
• Act as the subject matter expert on all OEM aftersales processes and systems, ensuring consistent knowledge transfer to dealership teams

• Monitor and evaluate the effectiveness of training programs through feedback, performance metrics, and follow-up assessments
• Identify areas for improvement and adjust training content and delivery methods as necessary
• Support dealerships in troubleshooting technical or operational issues, providing coaching and recommendations for performance enhancement

• Build and maintain strong working relationships with key dealership personnel, including service managers, parts managers, and training coordinators
• Collaborate with OEM regional managers and technical specialists to ensure alignment of training programs with evolving product offerings and market trends

• Stay updated on the latest product innovations, service trends, and industry best practices to ensure training content is current and relevant
• Provide regular reports to senior management on training activities, participant progress, and overall training impact
• Participate in global or regional training initiatives as part of the OEM’s continuous improvement program

• Travel to various dealerships, training centres, and workshops to deliver in-person training sessions and provide on-the-ground support
• Flexibility to adapt to dealership schedules, including evening or weekend sessions when required

• Qualification in a related field (or equivalent experience)
• 5+ years of experience in an automotive aftersales environment, with at least 2 years spent in an aftersales training role
• In-depth knowledge of automotive systems, diagnostic tools, repair processes, parts management, and warranty procedures
• Proven experience in training delivery and program development, preferably within an OEM environment
• Strong communication, presentation, and interpersonal skills, with the ability to engage diverse teams and learners
• Proficiency in Learning Management Systems (LMS), digital training tools, and dealership management systems (DMS)
• Familiarity with adult learning principles and instructional design techniques
• Experience with data analysis and reporting tools to assess training effectiveness
• Willingness to travel frequently across regions as needed for onsite training
• Motor Industry experience Essential!!
• Valid driver’s license

• Training Effectiveness: Measured by post-training assessments, dealer feedback, and the application of learned skills
• Dealer Satisfaction: Positive feedback from dealers regarding training content, delivery, and impact
• Compliance Rate: Successful audits of dealership aftersales operations and adherence to OEM standards
• Skills Transfer: Improvement in technician productivity, customer service scores, and warranty claim accuracy after training interventions

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