Internal Medical Devices Sales Representative & Administrator

• Sales Support & Customer Service
• Respond to incoming calls, emails, and enquiries promptly and professionally.
• Handle quote requests from the company website, emails, and walk-in clients.
• Prepare and send quotes, proposals, and sales orders (sales representatives and technical department).
• Follow up with customers on quotations, orders, and outstanding payments.
• Maintain and update the CRM database with accurate customer information.
• Assist the sales team with lead generation, follow-ups, and scheduling meetings.
• Process sales orders and ensure timely delivery of goods/services.
• Build and maintain strong customer relationships.
• Administration & Office Support
• Perform general administrative duties including filing, scanning, and correspondence.
• Prepare invoices, purchase orders, and supporting documentation.
• Manage incoming and outgoing mail.
• Assist with stock control and maintain accurate inventory records.
• Coordinate with suppliers regarding pricing, availability, and deliveries.

• Maintain organised digital and physical filing systems.
• Reporting & Coordination
• Prepare regular sales and activity reports for management.
• Track sales performance against set targets.
• Assist with marketing campaigns, promotions, and customer communications.
• Liaise between sales, warehouse, and accounts departments to ensure workflow efficiency.
• Commission Support
• Verify monthly commission sheets for accuracy.
• Calculate and process commissions for specific contractors as per set structures.

• Tertiary qualification in Sales, Business Administration, or Medical Technology (advantageous).
• Knowledge of ISO 13485 requirements is beneficial.
• Understanding of medical device terminology and industry regulations is advantageous.

• Excellent verbal and written communication.
• Strong organisational and time management abilities.
• Ability to multitask and work well under pressure.
• Good numerical skills and strong attention to detail.
• Customer-focused with a problem-solving mindset.
• Proficiency in MS Office (Word, Excel, Outlook) and CRM systems.

• 23 years experience in internal sales and administration, preferably in the medical equipment or healthcare industry.

• Accuracy in quotations and order processing.
• Sales conversion and customer satisfaction focus.
• Compliance with ISO 13485 and regulatory standards.
• Efficient coordination between sales, warehouse, and after-sales service.

• Office-based with occasional visits to healthcare facilities.
• May require handling and lifting small to medium-sized medical devices (up to 15kg).
• Must comply with SAHPRA regulations, ISO 13485 standards, POPIA requirements, and the Medical Device Code of Ethical Marketing and Business Practice.
• Participation in company training on health & safety and product knowledge.

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