Dutch Customer Service Consultants - CPT WFH

Cape Town, Western Cape
R25,000 per month
Permanent
Full-time

1 month ago

We are looking for enthusiastic Dutch-speaking Customer Service Advisors to join a Work from Home team on a seasonal contract. As the first point of contact for our client's premium customers, you'll represent an international brand known for its exceptional service and quality.What You'll Be Doing:

Act as a brand ambassador, delivering first-class service via phone, email, social media, and live chat.
Handle customer queries, complaints, returns, exchanges, and order status updates with empathy and efficiency.
Aim for first-contact resolution, while keeping customers informed and satisfied throughout.
Work to meet and exceed personal KPIs and service level agreements (SLAs).
Update customer records with accurate, concise information.
Raise any operational issues or suggestions for improvement with management.

What Were Looking For:Essential:

Fluent in Dutch (written and spoken)
A passion for delivering exceptional customer service
Strong interpersonal and communication skills
Ability to multitask and work under pressure
Excellent problem-solving abilities
Solid IT proficiency
A team player with a positive, proactive attitude
Previous customer service experience

Desirable:

Experience in a contact centre environment
Familiarity with high-end fashion brands or an interest in fashion
Experience with CRM systems and online support channels

Working Hours:

Rotational Shifts: 10:00 19:00 or 11:00 20:00
Shift allowance applies after 18:00

Why Join Us?

Work from the comfort of your home
Competitive salary & performance incentives
Training and support provided
Be part of a diverse, dynamic team committed to delivering excellence

How to Apply:If youre ready to join a supportive, fast-paced environment and represent a leading global brand, apply today!Please submit your CV via this job board and quote "Dutch Customer Service Advisor (Work From Home Seasonal Contract)" in the subject line or email body.For further information, contact recruitment@surgo.co.zaSurgo (Pty) Ltd is committed to Employment Equity and diversity. We encourage applications from all backgrounds, including candidates with disabilities.Please note: Due to high application volumes, if you do not hear back from us within three months, your application was not successful. We will keep your CV on file for future opportunities unless instructed otherwise.

Surgo

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