Job PurposeInbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.ResponsibilitiesCustomer Focus:Builds strong customer relationships and delivers customer-centric solutions.Interpersonal Savvy:Relates openly and comfortably with diverse groups of people.Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.Instil Trust:Gains the confidence and trust of others through honesty, integrity, and authenticity.Ensures Accountability:Holds self and others accountable to meet commitments.Persuades:Uses compelling arguments to gain the support and commitment of others.Uses strong logic and compelling evidence. Works with others to find creative win-win solutions; achieves consensus through compromise.Being Resilient:Rebounds from setbacks and adversity when facing difficult situations.Overcomes obstacles without becoming discouraged; draws lessons from failures. Recovers from setbacks and adversity.Communicates Effectively:Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.Shares information that people want to know; gives appropriate context and details when speaking.Plans and Aligns:Plans and prioritizes work to meet commitments aligned with organizational goals.Makes skillful use of resources and support to deliver efficient, high-quality work.Manages Conflict:Handles conflict situations effectively, with a minimum of noise.General Education:Matric / Grade 12 or SAQA Accredited Equivalent (essential)Regulatory Exam 5 (essential)General Experience:1-year telephonic sales experience (essential)