Service Controller (Office automation)

• Must have matric
• Must be computer literate (MS Office proficient)
• Must have previous Office Automation experience
• Administration and customer service skills essential
• Bookkeeping experience an advantage

• Daily allocation of calls to technicians in various areas.
• Keeping clients informed of the progress regarding the call status.
• Daily logging of service calls.
• Ordering of spares required and creating purchase requisition
• Ensuring stock levels are kept at the desired stock holding.
• Assisting with stock take.
• Keeping the Service Manager informed of technician’s attendance.
• Ensuring the efficient running of the workshop
• Escalating any incident that requires the Service Manager’s involvement. (Both external and internal.)
• Planning of new installations and communicating with both the sales division and client
• Pulling reports and capturing on the systems
• Ability to work in a team
• other related duties as per company requirement

Curiska