Group Reservations Consultant

Knysna, Western Cape
Permanent
Full-time

9 days ago

Job SummaryAbout us:Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity await.Who We're Looking For:As the Group Reservations Coordinator, you'll be the heart and soul behind bringing unforgettable experiences to life at our luxury hotel. Your role is all about being responsible for managing group room blocks, ensuring seamless reservations, and providing outstanding customer service to group clients. This role requires excellent organizational skills, attention to detail, and the ability to coordinate with multiple departments to ensure a smooth guest experience.Your mission? To create moments that not only meet but exceed expectations, leaving our guests with memories they'll cherish long after the event is over. You'll be the friendly face clients turn to, guiding them through the process and making sure everything runs smoothly from start to finish.Key Responsibilities:Handle group reservations, ensuring accurate entry of rooming lists and updates into the system.
Act as the primary point of contact for group clients, addressing inquiries, special requests, and modifications.
Collaborate with the Sales, Front Desk, and Revenue Management teams to maximize occupancy and revenue.
Monitor room block cut-off dates and follow up with clients to ensure proper utilization.
Prepare and distribute group resumes, rooming lists, and billing arrangements.
Ensure that all reservations comply with company policies and procedures.
Process payments, deposits, and credit authorizations as needed.
Assist in resolving guest issues related to group reservations in a timely and professional manner.
Maintain accurate records of all group bookings and prepare reports as required.
Stay up to date on hotel offerings, promotions, and policies to better serve clients.Minimum Requirements:Bachelor's degree in hospitality, Business, or a related field is a plus.
Previous experience in hotel reservations, sales, or front office operations preferred.
Familiarity with hotel property management systems (PMS) such as Opera, OnQ, or similar software is advantageous.
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Detail-oriented with the ability to handle multiple priorities effectively.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to work flexible hours, including weekends and holidays as needed.Ready to Join? If you're ready to take your career to new heights and be part of something truly special, we want to hear from you! Apply now or send your resume to and embark on a journey filled with excitement, growth, and endless possibilities.Due to the large number of CV's received, only candidates that meet the minimum requirements will be contacted. If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.To browse all our vacancies, please log on to our website - www.careercustodians.comCareer CustodiansRecruiter

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