Trade Reservation Consultant

• Minimum 3 years’ experience in hotel reservations, front office, or a
• similar role, with a focus on group bookings
• Proficiency in hotel reservation systems, Opera preferred
• Strong understanding of hotel group booking policies, pricing strategies, and contract negotiation
• Excellent verbal and written communication skills in English
• Sales and negotiation experience beneficial

• Strong organizational and multitasking skills
• High attention to detail and accuracy in handling bookings and contracts
• Ability to work under pressure and meet tight deadlines
• Strong customer service orientation with a problem-solving mindset
• Excellent teamwork and collaboration with other hotel departments
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Ability to build and maintain strong relationships with clients and stakeholders

• Handle all group booking inquiries, providing prompt and accurate responses
• Process group reservations, ensuring all details such as rooming lists, meal plans, and special requests are accurately recorded
• Monitor group allocations, release periods, and ensure booking deadlines are met
• Negotiate group booking contracts, deposits, and payment schedules with clients
• Prepare and send quotes and contracts to potential group clients
• Collaborate with the revenue team to ensure pricing and availability align with hotel objectives
• Ensure all tentative group bookings are confirmed within the agreed timeframe
• Maintain and update the groups pipeline for all bookings

• Serve as the primary point of contact for group clients before, during, and after their stay
• Manage relationships with travel agents, corporate clients, and event planners
• Coordinate and conduct site inspections for prospective group bookings
• Communicate group details and special requests with relevant hotel departments (Front Office, Housekeeping, Food & Beverage)
• Assist clients with itinerary planning and additional service requests

• Maintain accurate and up-to-date records in the reservation system and CRM
• Process contracts, invoices, and deposit payments, ensuring timely follow-up
• Ensure all group bookings are properly documented and accessible
• Generate reports on group booking performance, revenue, and occupancy trends
• Monitor and update group booking policies and procedures as required

• Identify opportunities to optimize revenue through upselling additional services (dining packages, spa treatments, excursions)
• Monitor group booking patterns and recommend strategies for revenue growth
• Track and report on group booking performance, cancellations, and rebooking trends
• Provide insights to the sales team on market trends and competitor activities

• Handle booking discrepancies, last-minute changes, and special requests
• Coordinate with relevant departments to ensure group needs and expectations are met
• Resolve urgent booking modifications and communicate changes effectively
• Assist in resolving billing and payment issues related to group reservations

• Accuracy & Efficiency: Ensuring group booking details are correct and updated promptly
• Customer Service: Client feedback and responsiveness to inquiries
• Revenue Contribution: Ability to upsell and optimize group revenue
• System Utilization: Proper data entry and organization within reservation systems
• Problem-Solving Ability: Effectiveness in resolving booking issues and handling special requests
• Communication & Coordination: Efficiency in liaising with internal departments and external clients
• Sales Performance: Contribution to revenue targets and client retention

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