Customer Care Consultant
- Cape Town, Western Cape
- R7,000 per month
- Permanent
- Full-time
- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and assisting them efficiently.
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Maintain a high level of professionalism and customer service etiquette in all interactions.
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
- Meet or exceed performance targets, including response time.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Matric qualification
- Excellent written communication skills with a strong command of grammar and spelling.
- Previous customer service or chat support experience is a plus but not required.
- Strong problem-solving skills and the ability to think quickly and logically.
- Proficiency in using computers and familiarity with chat and messaging platforms.
- Ability to multitask effectively and handle multiple chat conversations simultaneously.
- Empathy, patience, and a customer-focused attitude.
- Willingness to work flexible hours, including evenings, weekends, and holidays if required.
- Team player with strong interpersonal skills.
- Ability to adapt to changing processes and technologies.