Operations Sales Agent

• Generate revenue and enhance the client’s experience
• Point of contact for any customer queries, complaint resolution, answering phone and e-mail enquiries etc
• Interact with customers to ensure all data on web to lead applications are up to date
• Provide feedback on new, in progress and decisioned applications in a structured manner
• Stakeholder engagement
• Meet the set standards of productivity and quality to achieve set KPIs

• Grade 12 (Matric)
• 3+ Years experience in a Call Centre and Customer services environment (preferably in Retail/ Financial services)
• Experience in Microsoft Office with proven Excel skills
• Advanced business writing and conversational business language skills
• Typing skills (minimum 30 words per minute)

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