TLC Field Service Advisor - TLC Head Office (KwaZulu-Natal)

Dis-Chem Pharmacies

  • KwaZulu-Natal
  • Permanent
  • Full-time
  • 30 days ago
TLC Head Office has an opportunity for a TLC Field Service Advisor. You will be responsible for implementing and maintaining all aspects of the TLC franchise system within responsible stores.Essential:
  • Grade 12 - Matric or Senior Certificate or relevant qualification
  • 2 - 5 years' experience in a store retail management discipline
Advantageous:
  • Sales/Marketing/Operations Management diploma/ Degree
  • Experience within a pharmacy environment
Job Specifications:
  • Ensure that operational standards and operating systems are adhered to
  • Conduct regular store visits in line with the FSA checklist
  • Monitor store-ordering processes and ensure stock levels flow
  • Ensure that the merchandising is accurate
  • Liaise with pharmacy regarding planned and suggested orders and external suppliers
  • Ensure that all required TLC corporate identity (CI) for stores is updated
  • Administer ongoing training in store
  • Monitor and support franchisees. Assist franchisee where needed
  • Review store BI reports and discuss with management
  • Drive store compliance and ensure operational standards and procedures are adhered to by franchisee
  • Maintain continuous communication with store
  • Recommend improvements and implement new processes and programs where necessary
  • Effectively manage field services issues, stock management and merchandising requirements for all franchisees
  • Participate in TLC store opening (conversions or new stores) projects and ensure operational logistics with the franchisee are in place
  • Analyse new store operational requirements and devise operational support plan
  • Implement all new business integration project plans from start to finish
  • Coordinate activities related to the receiving and pricing of stock in preparation for the opening of the store
  • Ensure that any rising issues or concerns are managed or escalated to the project team and resolved efficiently
  • Implement all TLC franchisee marketing and advertising campaigns at store level, in conjunction with the Marketing Department
  • Ensure store staff is trained and able to sell/market the assigned campaign
  • Oversee the stores financial performance to ensure a profitable franchise model.
  • Evaluate and analyse store financial benchmarks and turnover figures monthly
  • Communicate negative growth immediately and manage recovery plans, in conjunction with the Franchisee and TLC management team
  • Assist the franchisee with any reasonable duties in the trading routine and optimising the operations of the store
  • Planning work schedules, including weekly and monthly timetables to ensure alignment with store support
Competencies:Essential:
  • Excellent telephone manner and language communication skills
  • English & Afrikaans - read, write and speak well
Remuneration and benefits:
  • Market related salary
  • Medical aid
  • Provident fund
  • Staff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem's approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem's Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

Dis-Chem Pharmacies