Managed Services Administrator

Cape Town, Western Cape
Permanent
Full-time

1 month ago

Managed Services AdministratorSupport a dynamic UK-based Managed Services team from Cape TownAdministration | Cape Town Office (Foreshore/Wembley Square) | Market-Related Salary | UK Hours (8am - 5pm)About Our ClientOur client is a well-established managed services provider delivering exceptional support and solutions to clients across the UK. With operations based in Cape Town, they offer employees the opportunity to contribute to a highly responsive and professional service environment while working UK business hours. Their commitment to excellence, client satisfaction, and a collaborative team culture sets them apart in a competitive market.The Role: Managed Services AdministratorThis role supports the Managed Services department by ensuring the seamless coordination of engineer schedules, administrative processes, and client communications. The successful candidate will act as the backbone of the service operation, managing multiple admin tasks and delivering excellent service across all internal and client-facing functions.Key Responsibilities

Answer incoming office calls and provide triage support or callout requests
Schedule and coordinate engineer visits and PPMs
Organise remedial and small works in the engineer's diary
Set up new service contracts and update tenders in Construction Manager
Close, resend, or refresh old quotes as required
Keep clients informed of completed remedial works
Create and issue RAMs and permits for new PPMs and small works
Order the necessary hardware and equipment for the jobs
Raise and issue invoices via email or upload to client platforms
Complete pre-qualification questionnaires and H&S documentation for new clients
Follow up with engineers on late reports, timesheets, and expenses
Close out completed jobs in the Construction Manager
Ensure backups from job sites are properly uploaded and labelled
Liaise with the admin and IT to equip new starters
Perform additional administrative duties as needed

About You

2+ years of experience in administrative support, ideally within a service-based business
Proven experience with Microsoft Office programs
Experience in a Construction Manager or similar platform is advantageous
Familiarity with the UK market is a strong plus
Strong organisational and multitasking skills
Excellent verbal and written communication skills
Detail-oriented and proactive in completing tasks
Tech-savvy and confident working with online platforms
Self-motivated, accountable, and able to work independently
Team-oriented with a customer-first attitude

The Legends Agency

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