Support Liaison Coordinator - Pretoria East

Talent Evolution

  • Pretoria, Gauteng
  • R30,000-35,000 per month
  • Permanent
  • Full-time
  • 3 days ago
Role PurposeThe Liaison Coordinator is responsible for the efficient and seamless management of clients, serving as the primary interface between individuals and external service providers such as legal practitioners, psychologists, and security professionals. The role requires strong organisational skills, the ability to thrive in a fast-paced environment, and the capacity to manage multiple priorities while upholding confidentiality and integrity at all times.Key ResponsibilitiesClient Application Management
  • Receive, review, and respond to applications in a professional and timely manner.
  • Maintain accurate and up-to-date records of all applications and supporting documentation.
Service Provider Coordination
  • Refer clients to appropriate service providers based on specific case needs.
  • Maintain and update the service provider database while identifying new potential providers.
  • Facilitate smooth communication between clients and service providers to support effective case management.
  • Periodically assess service provider performance and make recommendations for improvement.
Client Relationship Management
  • Resolve client queries promptly and effectively.
  • Address issues that arise during service delivery while maintaining professional relationships.
  • Conduct reconciliations and manage discrepancies where necessary.
Data & Information Management
  • Manage sensitive client data securely in line with confidentiality requirements.
  • Track engagements, case progress, and service interactions for reporting purposes.
Administrative Support
  • Manage scheduling, correspondence, and documentation requirements.
  • Prepare case reports, meeting packs, and other required materials.
Reporting & Compliance
  • Assist in the preparation of monthly and donor-related reports.
  • Ensure alignment with compliance and reporting requirements.
Decision-Making Areas
  • Identify appropriate service providers to meet client needs.
  • Assess applications for eligibility and escalate when necessary.
  • Resolve client queries and escalate complex matters.
  • Recommend new service providers and evaluate existing ones.
  • Prioritise tasks and manage workload to meet deadlines.
  • Decide on information to include in reports and compliance submissions.
Minimum RequirementsMatric certificate (a relevant diploma or degree will be advantageous).Minimum of 5 years relevant work experience.At least 2 years management or supervisory experience.Strong working knowledge of Microsoft Office Suite.Proven ability to work effectively under pressure and manage sensitive information.Knowledge, Skills & AttributesUnderstanding of confidentiality principles and case management best practices.Strong relationship management and partnership development skills.Excellent written and verbal communication.High level of attention to detail and ability to prioritise.Strong organisational and administrative capabilities.Self-starter with the ability to work independently.Collaborative team player with strong interpersonal skills.Lateral thinker with problem-solving and decision-making ability.Comfortable working in a paperless and technology-driven environment.Should you not receive a response within 10 working days, please consider your application unsuccessful.

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