Agent: Customer Service – Acquisitions

• The Acquisitions agent is responsible for sales and lead conversion targets

• Marketing of products to both existing and new customers (training provided)

• Scheduling fitments of Tracking units

• Follow up on outstanding leads and/or queries

• Handle inbound and make outbound calls according to campaigns

• Demonstrate excellent knowledge of product, service offerings and systems

• Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and company sales strategy

• Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To company quality standards and values

• Selling of value added services

• Provide constant feedback to intermediaries, management and other departments regarding status of leads

• Ensure quality benchmarks are achieved

• Manage time and workloads to ensure that deadlines and targets are met

• Ensure achievement of own performance requirements

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