Inbound Call Centre Agent - Banking (3-month contract)

Isilumko Staffing

  • Johannesburg, Gauteng
  • Contract
  • Full-time
  • 16 days ago
Our banking client is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract.Qualifications and experience:
  • Matric
  • No less than 2 years' experience within banking / financial services customer care / inbound call centre
  • BCOM - Banking / Finance / Accounting / Auditing / Investments / Economics
  • Clear credit record
  • Clear criminal record
  • Willing to work rotation shifts (8am - 5pm / 9am - 6pm / 10am - 7 pm). Alternate on Saturdays / Public holidays
  • Basic and incentive
Skills:
  • Communication
  • Negotiation
  • Objection handling
  • Customer service
  • Relationship building
Key performance areas:
  • Attend to customer credit card queries
  • Resolve queries in a timeous manner
  • Overcome client objections
  • Work towards reaching target

Isilumko Staffing

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