Customer service agents – Entry level jobs

  • Johannesburg, Gauteng
  • Permanent
  • Full-time
  • 4 days ago
Our client has vacancies available for Customer Service agents to join their inbound team. Full training and induction will be provided so first-time job seekers eager to get some experience in call centers and customer service are encouraged to apply.Duties & Responsibilities:Aiming to achieve first call resolution of client queries, Maintaining the goodwill of the company by upholding the SLA standards, Investigating queries where necessary and providing timeous feedback to members, Interpreting queries and determining an appropriate path for resolution, escalating queries where necessary to ensure member satisfaction, accurate logging of information for statistical reporting purposesRequirements:Must be dynamic, confident, very clear, and well-spoken as well as target and results-driven, Must be able to handle pressure and be able to communicate to people on any level. Must be organised and efficient. Must be able to handle complaints and queries professionally and pass them on accurately and timeously to the relevant department, Must be well organised and efficient,School leavers encouraged to apply.This client offers an extremely competitive basic salary plus excellent benefits and incentives, plus a lucrative commission structure.View and apply for this and other vacancies online via
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