Route Planner and Administrator (Ottery)

Cape Town, Western Cape
Permanent
Full-time

6 days ago

Refrigeration AdministratorJob Purpose:
The role firstly is responsible for providing general administrative support to technicians and engineers. The role is secondly responsible for the efficient close off of weekly packs.PERSON SPECIFICATION
Qualifications & Experience:

Relevant qualification
Computer literacy
Experience within a client service environment
Administration experience
1-2 years' experience as a Data Capturer

Skills & Knowledge Required:

Analysis skills.
Intermediate proficiency in Ms. Office.
Knowledge of capturing on a database would be beneficial.
Telephone etiquette.
Attention to detail.
Precise planning

JOB SPECIFICATION:The main tasks and responsibilities associated with the position are listed below. This is not an exhaustive list of tasks and responsibilities and any other tasks and/or responsibilities that could be reasonably expected for the position may be required.
Provide administrative support to technicians and engineers:

Capture details of outlook accurately.
Dispatch technician within SLA timeframes
Plan routes to reduce km and cost.
Prepare and distribute quotes for all repairs done by the technicians/ engineers.
Update and capture job cards on system accurately and timeously.
Establish and maintain a healthy and professional relationship with customers and all suppliers.
Ensure weekly packs are submitted accordingly:
Weekly/monthly closure on Internal System.
Ensure calls are accurately closed within Service Level Agreement (SLA).
Attend to customers queries
Capture and analyse the technicians' kilometer claims.
Capture the stock data onto database.

Working conditions: Office based

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