Team Lead

FACT

  • Centurion, Gauteng
  • Permanent
  • Full-time
  • 5 days ago
SUMMARY:
-POSITION INFO:Team Lead - Telecommunications Operations
Location: [Insert Location]
Type: Full-TimeOur Client is Seeking
A dynamic and hands-on Team Lead to support and guide their telecommunications operations team. The successful candidate will play a vital role in coordinating daily technical activities, ensuring service excellence, and driving team performance in alignment with service-level agreements (SLAs).
This is an ideal opportunity for a technically knowledgeable and organised professional with a passion for leadership, client satisfaction, and operational efficiency.Key Responsibilities
  • Coordinate and monitor daily field technician schedules and task execution
  • Serve as the first point of escalation for service issues, delays, or technical challenges
  • Oversee timely resolution of service tickets in line with SLA expectations
  • Communicate regular progress updates to clients and internal stakeholders
  • Liaise with for inventory and equipment dispatch
  • Enforce compliance with health and safety regulations across all active sites
  • Generate reports on team performance, KPIs, and project status for senior management
Key RequirementsQualifications & Knowledge
  • National Diploma in Telecommunications, IT, or Electrical
  • Project coordination or supervisory training (advantageous)
  • Valid driver's license (required for field-based work)
  • Foundational understanding of Fibre, Wireless, and/or VoIP networks
  • Health & Safety certification is a strong advantage
Experience
  • 1-3 years' experience in telecommunications or technical support
  • Exposure to service delivery, fault logging, and SLA compliance
  • Understanding of telecom infrastructure (fibre optics, RF, routers, etc.)
  • Familiarity with ticketing systems, CRMs, or customer portals
  • Basic leadership or mentoring experience will be beneficial
Attributes
  • Strong communication and interpersonal skills
  • Organised and detail-driven
  • Supportive leadership with mentoring potential
  • Resilient under pressure with a client-first mindset
  • Problem-solving and deadline-conscious
This role is perfect for someone ready to step up into a leadership position while maintaining a technical edge. If you have the drive to support field teams, ensure operational excellence, and elevate client service standards, we encourage you to apply.Apply now and lead with purposeAsk ChatGPT

ExecutivePlacements.com