Regional Workshop & Spares Manager
- Johannesburg, Gauteng
- Permanent
- Full-time
To manage all workshop and spares operations in the Gauteng region, ensuring service excellence, stock availability, technician productivity, and customer satisfaction through effective planning, team leadership, and administration.
Responsibilities:
- Manage workshop and spares operations across JHB and the surrounds
- Lead and manage a team of approximately 12 staff members
- Monitor and drive Technician productivity and efficiency targets
- Maintain adequate stock levels to prevent backorders and meet timelines
- Conduct quarterly stock controls
- Drive service efficiencies to ensure service excellence for customers, Technicians, and branches
- Handle customer queries, complaints, and related documentation
- Conduct follow-up calls and service delivery spot checks
- Oversee spares administration, including job card analysis, invoicing, and related tasks
- Manage vehicle maintenance
- Prepare and manage quotations
- Visit clients and maintain strong customer relationships
- Assist with warranty claim processing and follow-ups
- Ensure processes are implemented and executed effectively
- Submit reports and communicate progress or issues as required.
- Matric (Grade 12)
- Relevant post-matric technical qualification (preferably N4 or higher in Millwright, Engineering, or Automotive)
- Strong technical understanding of workshop and spares environments
- Proven experience managing workshop and/or spares operations
- Stock management and inventory control experience
- Hands-on experience in customer relationship management
- Proficiency in MS Excel, Word, and Outlook.
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