Onboarding Admin Assistant

Mayfly Group

  • Cape Town, Western Cape
  • Permanent
  • Full-time
  • 24 days ago
Minimum requirements for the role:
  • Must have Grade 12, a relevant tertiary qualification is advantageous
  • Solid administrative experience, preferably within a law firm environment
  • Strong analytical and problem-solving skills
  • Excellent telephone etiquette with a clear, friendly, and professional communication style
  • Ability to work under pressure and meet tight deadlines while maintaining high-quality client service
  • Effective team player with strong collaboration skills
  • Self-motivated with the ability to work independently and take initiative
  • Must have proficient IT skills
  • Must be able to work UK hours
The successful candidate will be responsible for:
  • Carrying out file opening for the Department.
  • Onboarding clients in line with internal processes, ensuring relevant paperwork is being completed in a timely manner.
  • Communicating with clients via email and telephone, including answering calls from clients and transferring them to the relevant fee earner and support staff where required.
  • Conducting anti-money laundering checks.
  • Undertaking visual identification verification checks.
  • Adhering to internal and external compliance requirements.
  • Maintaining accurate records and performing data entry on internal and external systems.
  • Liaising with external providers such as the Land Registry on matters where required.
  • Identifying and suggesting areas for improvement, such as efficiencies to be made to existing processes.
  • Providing administrative support to the Department where required.
Please note that subsequent to the screening and shortlisting process, all further communication will be entered into, only with the shortlisted candidates

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