Service Account Manager
- Johannesburg, Gauteng
- Permanent
- Full-time
Reports to: Regional Sales Manager - Africa
Industry: Mining Equipment & Services
Employment Type: Full-TimeAbout the RoleWe are seeking a dynamic and driven Service Account Manager (SAM) to lead our aftermarket service business across South Africa, Namibia, and Botswana. This role is pivotal in expanding our service contracts, spare parts sales, and technical services footprint in the Southern African region.As the SAM, you will work closely with our Customer Support and Sales Coordinators to identify and convert sales opportunities, maintain strong relationships with mine site personnel, and support the growth of our aftermarket business. You'll also act as a key liaison for capital procurement leads, ensuring seamless handover to our Key Account and Business Development Managers.Key Responsibilities
- Drive aftermarket sales including service contracts, spare parts, and technical services.
- Collaborate with internal teams to quantify and pursue sales opportunities.
- Maintain and grow relationships with existing and potential mining clients.
- Identify and re-engage inactive customers to boost spare parts sales.
- Travel extensively to customer sites (120-150 days/year), primarily within South Africa.
- Provide timely intelligence on capital procurement projects to relevant stakeholders.
- Represent the company professionally at all customer touchpoints.
- Trade qualification in Electrical, Mechanical, Millwright, or Fitter & Turner.
- 3-5 years in a technical role within mining or manufacturing.
- 2+ years in customer-facing roles, ideally in mining or export sectors.
- Strong communication and negotiation skills.
- Proven ability to build rapport and manage relationships independently.
- Excellent time management and organizational skills.
- Experience in field sales.
- Existing network within the hard rock mining industry.
- Familiarity with mill relining or COMPANY Mill Relining Machines.
- Valid driver's licence is essential.
- Willingness to travel domestically and internationally as required.
- Flexibility to support international clients outside standard business hours.