The Car Rental Agent is responsible for assisting customers in renting vehicles, ensuring smooth rental transactions, and providing excellent customer service. They manage bookings, explain rental terms, handle payments, and inspect vehicles before and after rentals.Key Duties and Responsibilities:Greet and assist customers in person, online, or over the phone.Process vehicle rental reservations, extensions, and returns.Explain rental agreements, insurance options, and company policies.Verify customer documents (driver’s license, ID, payment method, etc.).Inspect vehicles before and after rentals, noting damages or fuel levels.Handle payments, deposits, refunds, and invoices accurately.Upsell additional services (GPS, child seats, insurance packages, etc.).Resolve customer complaints and provide solutions in a professional manner.Maintain cleanliness and organization of rental office and fleet area.Coordinate with the fleet team for vehicle availability and maintenance.Prepare daily/weekly reports on rentals, revenues, and customer feedback.Requirements:Education & Experience:High school diploma or equivalent (hospitality, business, or customer service diploma is a plus).Previous experience in customer service, sales, or hospitality preferred.Experience in the car rental, travel, or transport industry is advantageous.Skills & Competencies:Strong communication and interpersonal skills.Customer-focused with a friendly and professional attitude.Ability to upsell and meet sales targets.Good organizational and multitasking skills.Basic computer literacy (Microsoft Office, booking systems, POS software).Problem-solving and conflict-resolution abilities.Numerical skills for handling payments and deposits.Other Requirements:Valid driver’s license with a clean driving record.Flexibility to work weekends, holidays, and shifts.Ability to work in a fast-paced, customer-oriented environment.The post appeared first on .