Inbound MICE Specialist

The Legends Agency

  • Cape Town, Western Cape
  • Permanent
  • Full-time
  • 27 days ago
  • Apply easily
Our client is seeking an experienced and polished Inbound MICE Consultant with strong destination knowledge of Southern and East Africa. The ideal candidate is an intuitive, detail-oriented professional with a corporate mindset who thrives in a business-to-business environment.You will be responsible for end-to-end project management of international MICE programs, including client liaison, itinerary planning, logistics coordination, and execution.Duties and Responsibilities
  • Design and deliver tailored MICE experiences for international corporate clients
  • Liaise directly with clients and agents to understand briefings, budgets, and objectives
  • Plan and quote group travel itineraries across Southern/East Africa (including incentives, conferences, and events)
  • Prepare compelling proposals and presentations using appropriate tools (e.g., PowerPoint, Word)
  • Coordinate all logistics: flights, transfers, accommodation, activities, catering, AV, venues, branding, entertainment
  • Negotiate rates and terms with suppliers and maintain supplier relationships
  • Manage the on-the-ground execution of programs, including hosting, client support, and troubleshooting
  • Compile final documentation: travel packs, confirmations, itineraries, vouchers
  • Handle financials: costing, invoicing, reconciling supplier payments post-event
  • Maintain high service standards and ensure client satisfaction at all times
Key Requirements
  • 5+ years' experience in inbound travel and MICE (conferences, incentives, exhibitions, events)
  • Strong knowledge of Southern and East African destinations
  • Fluent in English (written and spoken); foreign language proficiency preferred
  • Highly presentable, polished, and comfortable with corporate B2B client interactions
  • Able to manage high-pressure timelines, long hours, and frequent travel
  • Strong administrative skills and attention to detail
  • Culturally aware and able to relate to diverse, international client needs
Work Environment
  • Tight-knit, respectful, family-like team culture
  • Hybrid work arrangement (remote, with in-office collaboration once a week from December)
  • Access to unique, luxurious experiences across Africa (e.g., five-star safaris, exclusive lodges)

The Legends Agency