Senior IT Technician
- Cape Town, Western Cape
- Permanent
- Full-time
Northern Suburbs, Cape Town - Western Cape - South AfricaDrive infrastructure resilience, optimise enterprise systems, and support IT performance across a thriving manufacturing business. Ready to lead from the front? Apply now and make your mark on their IT ecosystem.An exciting opportunity exists for a skilled Senior IT Technician to join a fast-paced, innovation-led IT team. You will ensure IT service continuity, network optimisation, system security, and user support across both on-premises and cloud-based environments. Reporting to the IT Manager, this position requires hands-on experience across infrastructure, enterprise applications, and user support. This is a key senior role for a confident problem-solver with strong root cause analysis skills and a track record of delivering against SLA-driven support objectives.Minimum Qualifications & Experience:
- Degree or Diploma in Information Systems / IT OR Microsoft Certified (Azure/Windows Server/365 Admin)
- 46 years' experience in a senior IT support or infrastructure technician role (essential)
- Strong TCP/IP, desktop, server, and network troubleshooting experience
- Experience with firewalls, hypervisors, managed switches, and PABX systems
- Proficient in Microsoft 365, Azure, Power Apps, and Windows Server
- Familiarity with RMM tools, backups, updates, and endpoint security
- Server storage and LAN/WAN maintenance
- SLA-based support delivery with prioritisation of critical tickets
- Excellent root cause analysis and fault resolution skills
- Strong documentation, procedural, and policy compliance orientation
- Effective communicator with a service mindset and ability to train end-users