Service Manager

SUMMARY:
Drive and deliver all service and technical aspects of the businessPOSITION INFO:Minimum requirements

Must have a Diesel / Auto Electric / Forklift Trade or related Trade Test Certificate
Matric plus a 3-year related Tertiary qualification
A Business or related field qualification will be an added advantage
A material handling servicing background with experience on Senior Management level

Duties

duties for the Service department * Delegate and direct service tasks; monitor the progress of all current and pending projects

Taking ownership of customers issues and following problems through to resolution
Develop service procedures, policies and standards
Monitor dispatch of products/delivery against targets and take timeous corrective action
Liaise with customers and sub-contractors as required and ensure effective customer feedback
Keep accurate records and document customer service actions and discussions
Keep ahead of industry’s developments and apply best practices to areas of improvement
Coordinate development of departmental business plan and budget
Control resources and utilize assets to achieve qualitative and quantitative targets
Develop performance targets and monitors progress/takes corrective action where required
Receive monthly costs, analyse variances, report against variances and take corrective action
Advise Management on new developments and opportunities and contribute to the formulation of business strategies and policies
Complete and submit reports as required

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