Tier 2 - IT Engineer / South Africa
- Pretoria, Gauteng
- Permanent
- Full-time
- Provide IT support to internal and external customers
- Troubleshoot and resolve IT related inquiries and problems
- Maintain and update our knowledge base and technical documents
- Ensure service delivery quality at all times
- Work on 15-20, and resolve 12- 14 Tier 2 tickets each day
- Provide the best possible solution to clients
- Maintaining clear communication with clients
- Keeping assigned tickets organized and updated
- Periodic assignment of afterhours oncall support
- Periodic visits onsite at our clients
- Apply to the position, upload your resume, and answer the questions in the application.
- Upon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview.
- Upon reviewing the video interview, we'll email you asking to setup an in-person interview.
- After the interview we will email you asking for references.
- We will call you letting you know our decision and discuss compensation.
- At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!
- Proven experience working as a Tier 2 IT engineer for at least 3 years
- Excellent customer service and communication skills
- Excellent problem solving and analytical skills
- Ability to explain technical solutions in a clear and understandable manner
- Experience in 365 administration
- Networking experience
- Experience trouble shooting printers
- Experience with Azure
- Experience with datto
- Degree in Information Technology is a plus
- MS - 102 certification is a plus
- MD - 102 certification is a plus